GDPR Compliance Statement

Effective Date: 8th December 2024

At Nexora Academy, we are committed to protecting your privacy and ensuring that your personal data is handled in compliance with the General Data Protection Regulation (GDPR). This statement outlines how we collect, use, store, and protect your personal information.

1. Data We Collect

We collect personal data that you provide directly to us, including:

  • Name, email address, phone number, and other contact details.

  • Payment information for course bookings.

  • Information related to your participation in our courses or services (e.g., attendance, feedback).

  • Any additional information you choose to share with us.

2. How We Use Your Data

We use your personal data for the following purposes:

  • To provide and manage our services, including course registration and delivery.

  • To communicate with you regarding your bookings, updates, and enquiries.

  • To improve our services through feedback and analysis.

  • To comply with legal obligations and protect our legal rights.

3. Legal Basis for Processing Data

We process your personal data on the following legal grounds:

  • Contractual Necessity: To fulfil our obligations related to your course registration or service agreement.

  • Legitimate Interests: To improve our services and communicate relevant information to you.

  • Consent: When you explicitly agree to receive marketing communications.

  • Legal Obligation: To comply with applicable laws and regulations.

4. Data Storage and Security

  • Your personal data is stored securely using encryption and access controls.

  • We limit access to your data to authorised staff and partners only.

  • We regularly review and update our security practices to ensure your data remains protected.

5. Sharing Your Data

We do not sell or rent your personal data. We may share your data with third parties in the following circumstances:

  • Service Providers: Trusted partners who assist with payment processing, course delivery, or IT support.

  • Legal Obligations: When required to comply with laws, regulations, or legal proceedings.

6. Your Rights Under GDPR

You have the following rights regarding your personal data:

  • Access: Request a copy of the data we hold about you.

  • Rectification: Request corrections to inaccurate or incomplete data.

  • Erasure: Request deletion of your data where it is no longer necessary.

  • Restriction: Request limited processing of your data in certain circumstances.

  • Portability: Request your data in a structured, commonly used format.

  • Objection: Object to the processing of your data for certain purposes, such as marketing.

To exercise any of these rights, please contact us at gdpr@nexora.academy.

7. Retention of Data

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, or as required by law.

8. Cookies and Tracking

We use cookies to enhance your browsing experience and analyse website performance. For more information, please refer to our Cookie Policy.

9. Changes to This Statement

We may update this GDPR Compliance Statement from time to time. Any changes will be posted on our website with the effective date clearly indicated.

10. Contact Us

If you have questions or concerns about how we handle your personal data, please contact us:
Email: gdpr@nexora.academy
Phone: 0203 011 0894
Address: 86-90 Paul Street London EC2A 4NE

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK. Visit https://ico.org.uk for more information.